Return, Refund, Exchange & Cancellation Policy
At Fireknott, we want your shopping experience to be smooth and hassle-free. Please read our Return, Refund, Exchange and Cancellation Policy carefully before placing your order.
RETURN POLICY
A return request can be raised within 3 days of delivery.
Returns are accepted for eligible products, including T-Shirts, Oversized T-Shirts, Crop Tops, Tank Tops, Crop Tank Tops, Sweatshirts, Hoodies, Caps and Tote Bags, provided the product is returned in the same condition in which it was delivered.
The product must be unused, unwashed, unworn and returned with its original tags and packaging intact.
How to Request a Return
You can initiate a return through:
My Account → Orders & Returns
Once your return request is approved, reverse pickup will be arranged by Fireknott.
If our courier partner is unable to provide reverse pickup service at your location, you may send the product directly to our address mentioned below. In such cases, no return or exchange fee will be charged by Fireknott.
Return & Exchange Charges
A fee of ₹100 will be charged for return or exchange of up to 2 garments.
For more than 2 garments, return/exchange shipping charges will be applicable as per actual courier costs.
For COD orders, the ₹79 COD charge will not be refunded if the order is refused or not accepted at the time of delivery.
REFUND POLICY
Once we receive your returned product, it will undergo a quality inspection.
If the product successfully passes the quality check, your refund will be initiated within 3 working days of receiving the returned product.
Prepaid Orders
For prepaid orders, the refund will be processed to the original payment method used while placing the order.
Once initiated, the refund is generally processed within 3–5 working days.
Cash on Delivery (COD) Orders
For COD orders, refunds will be processed through bank transfer/UPI using the details shared by the customer.
Once initiated, the refund is generally processed within 3–5 working days.
EXCHANGE POLICY
An exchange request must be raised within 3 days of product delivery through:
My Account → Orders & Returns
A fee of ₹100 will be charged for an exchange.
Once a size exchange has been completed, no further return or size exchange will be permitted for the replacement product. A replacement will only be considered if the exchanged product is received damaged or defective.
ORDER CANCELLATION
An order can be cancelled within 1 hour of placing the order.
For eligible cancellations, 100% of the order payment will be refunded.
The refund will be processed within 3–5 working days.
NEED HELP?
For any questions regarding returns, refunds, exchanges or cancellations, please contact our Customer Care team.
Customer Care Hours:
Monday to Friday, 10:30 AM – 5:30 PM
Email: care@fireknott.com
WhatsApp: +91-9876553222 / +91-7658011223
Call: +91-7658011223
Return Address
Fireknott Fashion Pvt Ltd
#12, First Floor
Sushma Infinium
Zirakpur, Punjab – 140603